SICKLO EMPLOYER TERMS OF SERVICE
Last Updated: April 2026
1. ACCEPTANCE OF TERMS
By creating an employer account on Sicklo ("the Platform"), you ("Employer", "Company", or "Organisation") agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations of the United Kingdom, including employment and data protection legislation. If you do not agree with any part of these terms, you must not use the Platform.
2. ELIGIBILITY & AUTHORITY
By registering, you confirm that: (a) your organisation is a legally registered business entity in the United Kingdom or has legal authority to operate in the UK; (b) you are authorised to bind the organisation to these Terms; (c) all information provided during registration is accurate and complete; (d) you will use the Platform solely for legitimate employment verification purposes.
3. ACCOUNT REGISTRATION & MASTER USER
The individual creating the account ("Master User" or "Account Owner") is responsible for: (a) maintaining the confidentiality of login credentials; (b) managing access permissions for additional users and team members; (c) ensuring all users comply with these Terms; (d) promptly notifying us of any unauthorised access; (e) accepting responsibility for all activities occurring under the company account, including actions by team members.
4. TEAM MEMBERS & SUB-ACCOUNTS
The Account Owner may invite team members to access the company account. By adding team members: (a) you confirm they are authorised employees or representatives of your organisation; (b) you accept full responsibility for their actions on the Platform; (c) team members will have view and verification access but cannot modify company settings, billing, or account security; (d) you agree to promptly remove access when team members leave your organisation; (e) team member accounts are bound by these Terms and the separate Team Member Terms of Service.
5. VERIFICATION RESPONSIBILITIES
When verifying employee records, you agree to: (a) respond to verification requests in good faith and in a timely manner; (b) provide accurate and truthful information about current and former employees; (c) verify only information you have legal authority to confirm; (d) not discriminate or provide misleading information based on protected characteristics; (e) comply with all applicable employment reference laws and guidelines.
6. EMPLOYEE DATA HANDLING
You acknowledge and agree that: (a) employee data accessed through the Platform remains the property of the respective individuals; (b) you will only use employee data for the purpose of employment verification; (c) you will not share, sell, or distribute employee data to third parties; (d) you will implement appropriate security measures to protect accessed data; (e) you will delete or return data upon request or when no longer needed; (f) you are responsible for ensuring team members comply with data handling requirements.
7. ID DOCUMENT VERIFICATION
Where employees share identity documents through the Platform: (a) such documents are shared voluntarily by employees for verification purposes; (b) you agree to use ID documents solely for identity verification and employment eligibility checks; (c) you will not retain copies beyond what is legally required; (d) you will store any retained documents securely in compliance with data protection laws; (e) AI-powered facial matching is used to assist verification but does not replace your legal obligations.
8. DATA PROTECTION COMPLIANCE
You agree to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This includes: (a) processing employee data only for legitimate purposes; (b) maintaining appropriate records of processing activities; (c) implementing technical and organisational security measures; (d) reporting data breaches within 72 hours where required; (e) cooperating with data subject access requests; (f) ensuring lawful basis for all data processing activities; (g) training team members on data protection requirements.
9. PROHIBITED ACTIVITIES
You agree not to: (a) use the Platform for any unlawful purpose; (b) provide false or misleading verification responses; (c) harass, discriminate against, or defame employees; (d) attempt to circumvent security measures; (e) scrape, harvest, or collect data in bulk; (f) share account access with unauthorised parties; (g) use the Platform to make employment decisions based solely on Sicklo Scores; (h) retaliate against employees for using the Platform; (i) allow team members to engage in any prohibited activities.
10. EMPLOYMENT PRACTICES
Nothing in these Terms shall be construed as: (a) a guarantee of employee performance or reliability; (b) legal advice regarding employment decisions; (c) a substitute for proper interview and vetting procedures; (d) a recommendation to hire or not hire any individual. Employment decisions remain solely your responsibility and should comply with the Equality Act 2010 and all applicable employment legislation.
11. SUBSCRIPTION & FEES
Certain features may require a paid subscription. You agree that: (a) fees will be clearly communicated before purchase; (b) subscriptions auto-renew unless cancelled; (c) refunds are subject to our Refund Policy; (d) we may modify pricing with 30 days' notice; (e) accounts may be suspended for non-payment; (f) team member access may be limited based on subscription tier.
12. INTELLECTUAL PROPERTY
All content, features, and functionality of the Platform are owned by Sicklo and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for its intended purpose. You may not reproduce, distribute, modify, or create derivative works without written permission.
13. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sicklo shall not be liable for: (a) any indirect, incidental, special, or consequential damages; (b) loss of profits, business, or data; (c) employment decisions made based on Platform information; (d) employee claims arising from verification activities; (e) third-party actions or content; (f) actions of team members on your account. Our total liability shall not exceed the fees paid by you in the twelve months preceding the claim.
14. INDEMNIFICATION
You agree to indemnify and hold harmless Sicklo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from: (a) your use of the Platform; (b) your violation of these Terms; (c) your violation of data protection or employment laws; (d) claims by employees relating to your verification activities; (e) any false or inaccurate information provided by you; (f) actions of team members using your account.
15. ACCOUNT TERMINATION
We reserve the right to suspend or terminate your account for: (a) violation of these Terms; (b) fraudulent or illegal activity; (c) provision of false verification information; (d) abuse of the Platform or its users; (e) non-payment of fees; (f) extended periods of inactivity; (g) violations by team members. Upon termination, access for all team members will cease immediately.
16. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of proprietary information shared through the Platform. You agree to ensure team members maintain confidentiality. This obligation survives termination of these Terms and does not apply to information that: (a) becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party; (c) is required to be disclosed by law.
17. MODIFICATIONS TO TERMS
We reserve the right to modify these Terms at any time. Material changes will be communicated via email or Platform notification at least 30 days before taking effect. Continued use after changes become effective constitutes acceptance. If you disagree with changes, you may terminate your account before they take effect.
18. GOVERNING LAW & DISPUTES
These Terms shall be governed by the laws of England and Wales. Disputes shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales, or at our discretion, binding arbitration under CEDR rules.
19. CONTACT INFORMATION
For questions regarding these Terms or enterprise enquiries, please contact: admin@sicklo.com or admin@sicklo.com, or through the Help section of the Platform.